Samarth Help and Troubleshooting
Most Samarth problems come from three places: the wrong details typed on the portal, a record still being processed by the office, or a bank account issue. Pick your problem below to see what to try.
Find your fix
Login fails, captcha errors, site not opening, tracking option missing.
Usually fixable by you. Re-type details, refresh, try later, use Forgot Password.
Application not showing, record not found, wrong details, verification pending.
Usually needs the office. Take your receipt and ID to where you applied.
Payment not received, payment status not updated.
Usually needs the bank. Check account status, KYC, Aadhaar seeding.
Login not working
Check the mobile number is the registered one. Re-type the password with Caps Lock off. Refresh the captcha. Try another browser. If it still fails, use Forgot Password.
Forgot password
Use Forgot Password on samarth.wb.gov.in. You will need access to the registered mobile number. Never let anyone else read out your OTP.
Captcha problem
Captchas can be case-sensitive. Use the refresh icon for a clearer one. Disable browser translation, which sometimes alters form text.
Mobile number issue
If your registered number is lost or changed, online recovery may not work. The office that manages your record can update it after checking your identity.
Application not showing
New applications appear only after the office enters them. Confirm the scheme name and ask whether your form was entered.
Beneficiary record not found
Try each identifier and the correct scheme. A record under the wrong scheme will not appear. Then ask the office.
Payment not received
Check the payment is listed for the financial year, then check your bank account status. Follow the payment troubleshooting flowchart.
Status not updated
Updates depend on office processing. Check again after some days. If nothing changes for a long time, visit the office.
Website unavailable
The portal may be busy or under maintenance. Try at a quieter time, such as early morning. Switch between Wi-Fi and mobile data.
Incorrect information
Corrections need documents and must go through the office. This website cannot change any record.
Verification pending
Keep your phone reachable and documents ready. Respond quickly if the office asks for anything.
Got a suspicious call?
Hang up. Do not share OTP or PIN. Report it on 1930 or cybercrime.gov.in.
The office where you applied (BDO, SDO, municipality or municipal corporation) is your main contact for records. Your bank branch handles account issues. We are an independent website and cannot access any record.
Related guides
Sources and fact-check
This page was checked against the official sources below. Facts we could not confirm (such as pension amounts or payment dates) are left out on purpose.
Official sources
Secondary source
Independent guide describing the Samarth Portal interface (Govt Schemes India, 2026). Used only for portal layout and search options, and marked as “reported” on the page.
Change history
- 11 Oct 2026: Moved to its own page address. Sources section and guide links added. No change to facts.
- 6 Oct 2026: First published.
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